Privacy Policy
Clear, verifiable written commitments

Visitor Identification: This site uses a visitor Cookie (gb_visitor) for session identification only, which does not contain personal information such as name or contact details.

Account Information: Email login only saves the email address used for account identification and sending order notifications; Google login only obtains basic identity information (name and email), and we will not read your contact list or other Google data.

Order Information: Recipient, contact information, shipping address, order content, payment status, and delivery records.

Communication Records: Emails, WhatsApp messages, and confirmed chat records between both parties, used for completing customization decisions and after-sales handling.

Order data is used solely for production scheduling, identity verification, payment, logistics, invoicing, and after-sales service.

We will not use your information for advertising, user profiling, or selling to unrelated third parties.

To the extent permitted by applicable law, we may use aggregated, anonymized data to improve the website experience.

Payment Service Provider (Stripe): Receives only the order amount and transaction identifiers necessary for the completion of payments and receipts.

Logistics Service Providers (SF Express / DHL / FedEx): Receives only the recipient information necessary for the completion of shipping.

Gemstone Testing Laboratory: Retrieves public records only upon your request to verify certificates using the certificate number.

We will not disclose your data to any other third parties unless legally required or necessary for the completion of the transaction.

Credit card, WeChat, and Alipay payments are processed through Stripe's hosted pages, and the atelier does not handle or store your full card number or payment password.

We can only view the payment outcome (successful / failed / refund) and the transaction number.

The shopping cart and wish list are stored at the browser session level (Session), with the data only existing on your device. Clearing browser data will also clear them simultaneously.

Apart from visitor recognition cookies, this site does not use third-party advertising or tracking cookies.

Orders and payment proofs shall not be deleted during the retention period required by applicable laws and regulations, and they should be disposed of according to the relevant regulations after the expiration of the retention period. Other non-essential communication records can be cleaned upon your request; the production records of customized projects should be retained during the after-sales warranty period.

You can verify and correct account and order information through the Order Center (enter order number + order email). If you need to export or delete account-related data, please contact the manager through the contact information below. We will process after verifying your identity.

Any questions, complaints, or requests related to privacy can be directly addressed to the proprietor, Martin.

WhatsApp: +86 16620979488 · Email: 16620979488@163.com