Terms of Service
Clear, verifiable written commitments

Natural Loose Stones: One-of-a-kind, full payment required, one item per auction.

Ready-to-Wear Ring: One-of-a-kind finished product, full payment required, 14-day return policy available.

Classic Replicas and Custom Styles: Enter the custom workbench, select the main stone and style, and confirm the design draft. The deposit is 50% of the total order amount.

Fully Customizable: Communicate through offline consultation, do not enter the shopping cart or online payment process.

Website prices are displayed, filtered, and settled in USD, with payment conversions based on the real-time exchange rate provided by the payment service provider.

Online payments are supported via credit cards (Stripe), WeChat Pay, and Alipay, all of which are unifiedly managed by Stripe.

A 50% deposit is required upon confirmation of the design draft for custom orders; the deposit will be fully refunded if the order is cancelled before the production process begins.

Add to Cart does not lock stock; after entering the checkout and creating an order, the corresponding product will be locked for 30 minutes.

If payment is not completed within 30 minutes, the lock will automatically be released, the item will return to the purchaseable status, and a new order is required.

Stock is automatically deducted upon successful payment; if the last piece is sold out, it will automatically be removed from the site. This site currently does not support bulk purchases; please contact the mastermind for bulk procurement.

The sequence of the process is: finished product/creative selection submission → confirmation of design draft → payment of 50% deposit → factory production → payment of final balance → delivery by SF Express international express with full insurance.

Key milestones during the production process (design draft, wax model/molding, stone setting completed) will provide actual photos, which must be confirmed in writing before moving to the next step.

Once the production process is initiated, the deposit is non-refundable; if the finished product does not match the confirmed design, we will offer free re-production or a full refund.

Delivery Methods: SF International / DHL / FedEx International Express, shipping fees include full insurance.

Customs and duties for cross-border packages are borne by the recipient, with specific details subject to the regulations of the destination customs.

The package can be tracked throughout the entire journey, please inspect the outer box for integrity at the time of delivery.

There may be variations in the industry-allowed descriptions between the internal growth features of natural gemstones and the certificate descriptions. Delivery is based on the certificate number and physical archive confirmed by the order confirmation.

If there are reasonable objections to the finished product, we will modify it free of charge until satisfactory; the final payment is due after confirmation of correctness; orders that refuse to make the final payment will not be shipped.

Dispute communication records (emails, order center, chat records confirmed by both parties) may be used as a basis for handling.

Original ring stands and original designs created by the atelier are protected by intellectual property rights. Projects marked "not for duplication" do not offer customizations or derivative developments of the same style.

When the client provides reference images or elements from third-party brands, they should ensure that they have the right to use them for the customization purpose.