Different business risks belong to different categories: stock items are returnable and exchangeable, while bespoke pieces and confirmed production design services are not applicable for unconditional returns. These terms are consistent with the after-sales policy in the Frequently Asked Questions, and in case of ambiguity, the order confirmation records of both parties shall prevail.
Natural loose stones may be returned for a full refund within 7 days of receipt without any reason.
Stock rings can be returned within 14 days of receipt.
Customized and reproduction orders, after design confirmation and production, are not eligible for unconditional returns.
Returns can be requested for any reason within 7 days of receipt; the stones must retain the original certificate, seal, and condition.
Custom-set, resharpened, or cleaned, chipped, or missing the original certificate stones are not eligible for a no-questions-asked return.
Within 14 days of receipt, returns can be applied for; the product, accessories, warranty card, and packaging must be intact and not damaged from wear. Reasonable labor costs due to slight size adjustments will be explained before placing an order; returns after resizing will be based on the product page and order confirmation records.
Design confirmation and deposit payment are required before production. Custom pieces in production are not eligible for unconditional returns.
In the event of discrepancies from the confirmed design, process defects, or transportation damage, we will verify the records and repair, replace, or negotiate a refund.
① Contact the principal (provide order number and return reason) → ② We will reply with the return address and RMA number → ③ Return the item using a trackable international courier → ④ Our workshop will verify the status within 1–2 working days → ⑤ A refund will be initiated within 3–5 working days after verification.
Please keep the tracking number of the return delivery for reference, and it is recommended to send with full insurance.
We do not charge any return handling fees, relisting fees, or administrative fees.
Credit card refunds will be processed within 5–10 working days, while other returns will be credited back via the original payment method within approximately 3–5 working days.
The cost of return shipping is borne by the buyer; shipping costs for returns due to quality issues are covered by the workshop. The payment gateway fees for cross-border refunds are borne by the workshop.
All packages are fully insured throughout their entire journey. Upon receipt, if you find the outer packaging damaged, please take a photo immediately and retain all packaging.
Please contact the main person within 24 hours after discovering the damage, as we will prioritize sending a replacement or processing a refund, and then initiate a claim with the logistics company.
Please contact the founder with the order number and order email, or directly search for your order in the Order Center. We will provide written explanations after verifying the records.
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